Terms of Service

Gorowame records a conversation, stores the audio, and uses automated services to produce a transcript, a summary, the decisions reached and the action items agreed. You can read those in the app, share them by link, and export a meeting as Markdown.

The transcript and the analysis are produced by machines and will contain mistakes. Treat them as notes, not as a record of what was said. Do not rely on them where being wrong has consequences — a contract, a medical or legal decision, a disciplinary process — without checking them against the recording.

You need an account, and you are responsible for what happens under it, including keeping your password to yourself. Tell us at hello@gorowame.com if you think someone else has access to it.

You must be at least 18 years old to hold an account. Gorowame is not built for children and is not offered to them.

You can delete your account from within the app, on the web and on mobile, without asking us. Deleting it anonymises your record and ends your sessions immediately.

This is the obligation that matters most in these terms. Recording laws differ by country and, in the United States, by state — some require every participant to consent, not just you. Gorowame gives you the tool; it cannot know who is in the room or what the law is where you are.

You are responsible for obtaining whatever consent the law requires before you record, and for having the right to upload and process the audio of everyone in it. If you cannot, do not record. We may remove content and suspend an account where we have a good-faith belief that this has been broken.

Do not use Gorowame to:

• record anyone without the consent the law where you are requires;
• break the law, or help someone else break it;
• upload anything you have no right to upload, or anything designed to damage a system;
• attempt to reach another customer’s workspace, meetings or recordings, or to probe, scan or overload the service;
• resell the service, or use it to build a competing one, without our written agreement.

You keep every right you have in your recordings, transcripts and everything derived from them. You give us only the permission needed to run the service for you: to store your audio, to send it to the processors named in the privacy policy so it can be transcribed and analysed, and to show the results back to you and to anyone you share them with.

We do not use your recordings or transcripts to train models, and we do not sell them.

A share link is read-only, revocable and expiring by default, and it never includes the audio or anyone’s email address. Anyone holding the link can read what it points at, so treat it as you would the document itself. Only the link’s hash is stored, so a lost link is replaced rather than recovered.

Each workspace sets its own retention period in its settings — Forever by default, or any number of days from 1 to 3650. When a meeting passes that age it is deleted completely, audio included, and that cannot be undone. The desktop app may keep a short-lived offline copy of your meeting titles and dates — never audio or transcripts — which is cleared when you sign out of that app and never lives longer than 30 days on its own.

Deleting a workspace hides it immediately and keeps it recoverable for 30 days, after which everything in it — recordings, transcripts and analysis — is erased for good. The 30 days are fixed rather than following the workspace’s own retention setting, so a mistake is still reversible on a short policy.

You may stop using the service at any time. We may suspend or end an account that breaks these terms, and we will say why unless the law prevents it. Export your meetings before you go — after deletion we cannot get them back.

Subscriptions are charged in advance for the period you choose. Prices are shown before you pay, and tax is added where it applies.

You can cancel at any time and keep access until the end of the period you have already paid for. We do not refund the unused part of a period. That does not remove any right the law where you live gives you — several jurisdictions grant a withdrawal period on distance contracts whatever a merchant publishes, and those rights stand.

The current answer on billing and cancellation is always on the support page.

The service is provided as it is, without a warranty of any kind. There is no uptime commitment. Gorowame runs on infrastructure we do not own and depends on transcription providers we do not control; it can be unavailable, slow, or unable to process a recording, and a recording can fail to transcribe for reasons neither of us can fix.

Keep your own copy of anything you cannot afford to lose. Export exists for exactly this, and the health endpoint is public so you can check the service yourself.

To the fullest extent the law allows, Gorowame is not liable for indirect or consequential loss, for lost profits or revenue, or for lost or corrupted recordings, transcripts or analysis.

Where liability cannot be excluded, it is limited to the greater of the amount you paid us in the twelve months before the claim, or USD 50.

Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.

We may change these terms. If a change materially reduces your rights we will give at least 30 days’ notice by email to the address on your account, and the change takes effect at the end of that period. Continuing to use the service after it takes effect means you accept it; if you do not, delete your account before then.

Corrections that do not change your rights — a typo, a clearer sentence — take effect when published.

These terms are governed by the laws of the Republic of the Philippines, and the courts of Marawi City, Lanao del Sur have jurisdiction over any dispute arising from them.

This does not remove the protection of any mandatory law of the country where you live, or your right to bring a claim in your own courts where that law gives you one.

Operator

Gorowame

Address

MSU Housing, Marawi City, Lanao del Sur, Philippines 9700

Email

hello@gorowame.com

What we collect and who else sees it is in the privacy policy, which forms part of these terms.